Support Notices

Support Update 03/30/2019

Attention New York Viewers for the Watertown Wolves and Danville Dashers game: Spectrum is doing maintenance currently and its creating issues with some internet services and also cable TV in the Watertown NY Area. We ourselves have had issues and we called to verify this. But currently the Danville stream is not affected since its on a different network coming to us and our connections are solid. For viewers in the area this may not be the case you may experience connection and buffering issues were you may have to reset your browsers.

 

Fraud Alert: 03/17/2019

Support Update: 02/07/2019

As a reminder make sure after purchasing an event that you log in t your account on the device that you would like to watch the event. We have had some customers who have tried to watch by clicking the url via email and not logging in to there account and it is re directing them to purchase a second time. Make sure you are logged in to your account and then go to the purchased game section. So we would like to make everyone aware of this..

Streaming Player Modifications: 02/07/2019

We would like to make our customers aware of a new option were you see the white [HD] in the player click that and will allow you to select a slower speed & bitrate if you experience buffering issues especially if you are on wifi, wireless, or mobile devices.

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